All sale items are final sale: No returns/exchanges/credit.
Cancelled Orders: Once an order has been placed we are unable to edit or cancel it. Please make sure your order is correct before you submit your order. We pride ourselves on fast shipping, usually shipping within one business day or less.
Returns/Exchanges: Returns will be considered within 14 days from delivery date. All returns must be pre-approved. If you would like to discuss a return please contact firstname.lastname@example.org with a description of the problem and your order number. To be eligible for a return, your product must be unused, unwashed and in the same condition that you received it, including the original packaging. Shipping charges paid to ship order are nonrefundable. When returning an item from an order that qualified for free shipping, discounts, or free items the cost of shipping/free items will be deducted from your refund.
EXAMPLE: order is $48 and our shipping cost to ship to you was $10 (you received free shipping) the $10 will be deducted from your return and will be refunded $38.
Free items may be returned with your product in new condition to be exempt from charges. The shipping costs on return items are the responsibility of the customer. We suggest purchasing Delivery Confirmation or Package Insurance as Creative Twigg will not be held responsible for packages lost in the mail.